A new hospitality training academy has launched at Lancaster House Hotel.
The English Lakes Hotels Hospitality Academy is open to existing staff and new recruits of all ages, with Level 2 NVQs including food safety in catering, hospitality team member and personal licence holder for managing retail sales of alcohol.
The hotel group is running the academy to accelerate the careers of newcomers to the hospitality industry, provide best practice support and training and up-skill existing team members. Courses will be delivered over a 15 month period, with a dedicated tutor assigned for each participant.
Daniel Winstanley from English Lakes Hotels Resorts & Venues says: “Training with the Hospitality Academy will provide team members with the requisite baseline of knowledge and skills.
“The key objective of the training is to help embed first rate hospitality and team working skills, and the ability to recognise customers’ individual needs so that every guest feels special and has an
excellent experience with us.
“As well as getting new qualifications, they will attend masterclasses and demos from industry professionals and collaborate with other hotels to gain more experience.
“There are multiple benefits for our venues. Our team members will gain a much better understanding of how their role fits with those around them. They will develop critical thinking, team building and leadership skills, and all of that in turn leads to a more customer focused
approach.”
The training will be delivered in partnership with Kendal College so that participants attain nationally recognised qualifications.
Kendal College head of faculty for leisure & service Industries Richard Oxford: “A hospitality team member can work in a range of diverse environments, from food and beverage services and food preparation through to housekeeping, concierge and reservations.
“Job roles are by nature highly varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across their business.’’
'Significant progress' as repair work continues after Lancaster-Barrow train came off tracks
Council teams go head-to-head to pull seven-and-a-half tonne truck in Lancaster
Morecambe artist returns to exhibit at 'Olympics of art world' in Venice
Appeal after break-in attempt at hospice shop in Morecambe
'Increasingly concerned' police renew appeal to find man who went missing in Morecambe
West End Festival announces return in 2024
INTERVIEW: Drummer shares his music memories from Simply Red stardom to glorious Morecambe sunsets
Celebrate Earth Day in Lancaster district
INTERVIEW: How the Prince's Trust is helping young people in Lancaster and Morecambe
Woman rescued near Morecambe Promenade as lifeboat called out three times in a day
Firefighters called to house fire in Morecambe
Human remains found near Silverdale included 'skull believed to be male'
Lancaster City Council secures more than £750,000 from government towards Supa Skips clean up
Man suffers serious facial injury in ‘vicious attack’ by man ‘in possession of knuckledusters’
INTERVIEW: Morecambe antiques dealer moves to new home in Lancaster city centre
Morecambe Winter Gardens advertise new paid roles for ‘People’s Palace’
Morecambe and Lancaster arts groups receive award nomination for school vaccination project
Morecambe projects helping young adults with mental health receive a cash boost
Crews extinguish lorry fire in Morecambe
Life of dedicated scout leader will be celebrated in Morecambe
